Neptune-Kyanite Octagonal Bead Necklace - Balancing

Selecting the correct bracelet size depends on the type of bracelet you prefer, as each type has its own sizing recommendations. Please refer to the specific tips and size guidelines for the bracelet you’re interested in.

Follow the instructions below to measure your wrist size, then consult the size chart for your chosen bracelet to find your ideal fit.

Find your size

Shipping

We strive to keep shipping straightforward and affordable, with a flat rate of $6.95 worldwide. Occasionally, we offer FREE SHIPPING promotions.

All products are handmade. The crafting period varies based on order volume and will be completed within 1-3 business days before shipping.

All orders will be dispatched within 24-48 hours after the crafting, Monday through Saturday. The estimated transit times are as follows:

Please ensure your shipping address is correct. If an error is made, contact us as soon as possible at energy@xingeero.com. Once an order has left the warehouse, we cannot change the address. We are not responsible for any import duties or taxes. Some products shipped from our overseas warehouse may incur import duties or taxes, especially for customers outside the USA.

We ship worldwide, but please note that shipping to some remote locations is not possible. These locations include Niue, French Guiana, the British Virgin Islands, Aruba, New Caledonia, Bahrain, and the Cayman Islands. For any additional inquiries, please contact us.

Return Policy

At Xingeero, your satisfaction is our highest priority. We offer a 30-day return policy, a 30-day satisfaction guarantee, and a lifetime warranty available for purchase.

You can return or exchange items within the first 30 days of receipt. Whether it’s the wrong size, a defective product, or a change of mind, we are here to help with refunds or replacements. If you are not satisfied with your product, our 30-day satisfaction guarantee allows you to request a return.

To initiate a return, email us at energy@xingeero.com. We will provide the return address within 24-48 hours. Items must be unused and, if possible, in their original, unopened packaging. Upon receiving the returned item, we will process a refund or exchange within 1-2 days. Refunds are issued via credit card or PayPal, and credit card refunds may take up to 10 business days to appear in your account. Please notify us within 30 days of delivery for all returns and exchanges to avoid issues with lost packages.

Return shipping costs are the responsibility of the customer. You may use any carrier, but we recommend using a tracking service to ensure a smooth return process.

If you need to cancel an order, contact us immediately. If the order has not yet shipped, we will cancel it and issue a full refund.

For further assistance, email us at energy@xingeero.com. We are here to help!

1.Avoid Harsh Substances: Protect your jewelry from harsh chemicals, perfumes, and lotions, as they can damage stones and metals. Remove jewelry before swimming, bathing, or using household cleaners.

2.Proper Storage: When not wearing your bracelet, store it in a safe place to prevent scratches, tangling or breakage.

3.Cleanse Regularly: Gently wipe your jewelry with a soft, lint-free cloth to remove dust and oils. Additionally, cleanse your bracelet with sage smoke or moonlight to remove negative energies.

4.Gentle Handling: Handle your bracelet with care to ensure its longevity and maintain its positive energy flow.