Shipping Policy

We strive to keep shipping straightforward and affordable, with a flat rate of $6.95 worldwide. Occasionally, we offer FREE SHIPPING promotions.

All products are handmade. The crafting period varies based on order volume and will be completed within 1-3 business days before shipping. All orders will be dispatched within 24-48 hours after the crafting, Monday through Saturday. The estimated transit times are as follows:

  • US & Canada: 5-10 business days
  • UK & Europe (Germany, Austria, France, Italy, Spain, Netherlands, Poland): 5-10 business days
  • Australia: 8-14 business days
  • New Zealand: 10-25 business days
  • Mexico: 6-12 business days
  • Rest of the world: 10-25 business days

Please ensure your shipping address is correct. If an error is made, contact us as soon as possible at energy@xingeero.com. Once an order has left the warehouse, we cannot change the address. We are not responsible for any import duties or taxes. Some products shipped from our overseas warehouse may incur import duties or taxes, especially for customers outside the USA.

We ship worldwide, but please note that shipping to some remote locations is not possible. These locations include Niue, French Guiana, the British Virgin Islands, Aruba, New Caledonia, Bahrain, and the Cayman Islands. For any additional inquiries, please contact us.